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People
According to the 2017 Edelman Trust Barometer, trust in institutions is evaporating at an alarming rate. For 17 years, Edelman has measured trust in 28 countries. This year, trust in government, business, media and NGOs is little more than 47% on average. CEO credibility declined in all 28 countries to just 37%.
Interestingly, these stats represent institutions and business leaders in developed countries. It’s enough to make us stop and think, “Just how developed are leaders of the 21st century?” Is it time for a trust reset? If so, where do we begin?
We can choose to focus on issues in 2016 that contributed to the results – the rise of populist elections, protectionist governments, and fear of job displacement by the rapid rise in technology. But when we focus on the macro level, we can quickly become overwhelmed. We may think that what we do as individuals doesn’t matter in the big picture. The truth is that trust matters, and it starts with us.
In his book The Speed of Trust, author Stephen M.R. Covey states that trust has become the key leadership competency of the global economy. He argues that rebuilding trust at the macro level starts with each individual. Like a ripple in a pond, trust begins within each of us personally, continues into our relationships, expands into our organizations, and ultimately encompasses our global society.
Turning the trust lens from outward to inward requires us to take a hard look at ourselves. If you think you’re ready, download this Trust Self-Assessment to see how you would score.
If there is room for improvement in your score, consider making changes in these three key areas:
1. Do I fulfill commitments to myself and others? In our fast-paced, information overload world, we’ve become accustomed to overpromising and under delivering. But, when we don’t follow through with our commitments, we lose credibility with others and respect for ourselves. Before you make any commitment, ask yourself these questions: 1) Is this a commitment I really want to make? 2) Will I follow through with this? Pause and reflect, then commit, deliver and repeat.
2. Do I walk my talk? When we share half-baked ideas or say things we don’t really mean, we lose personal credibility. People won’t believe the message if they don’t believe the messenger. Make sure your actions match your words and beliefs. Lead by example, modeling for others through consistency, competency and communication.
3. Do I extend trust to others? As a leader with responsibilities for business outcomes, it can be hard to extend trust to others. Yet, when we micromanage and fact check, we send the message to our team that they can’t be trusted. Over time, we can end up leading a team of paranoid cynics who don’t trust one another. Between the extremes of gullibility and paranoia is smart trust. Learn how to extend smart trust here. No second-guessing required.
Self-trust is at the core of everything we do. It ripples through every relationship, the organization, the market, and society. Give others a person they can trust.
Question: How did you score on the Trust Self-Assessment? In which of the three key areas can you improve?
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Purpose
In the third most popular TED Talk of all time, Simon Sinek inspired leaders to reconnect with their organizational why. In just 18 minutes and with a rough sketch of concentric circles on a flip chart, Sinek shared what he said was “probably the world’s simplest idea.” Most organizations focus on what they do and how they do it. But only the most inspired organizations have leaders who start with why they do it first. And for companies like Apple, and people like Martin Luther King, Jr. and the Wright Brothers, starting with why was the fundamental difference between success and obscurity.
In a less popular but equally profound TED Talk, Sinek turned again to the flip chart. In “First why and then trust,” Sinek illustrates why organizations must clarify and codify their why. Imagine a simple x, y graph. At the (0,0) coordinates, where x and y meet, is the genesis of an organization. At (0,0), x equals what and y equals, well, why. At that genesis, the what and the why are perfectly aligned. When a company launches, the founders are inspired by a big idea. They put some money together, and off they go.
At first, it’s easy for the founders to share their vision with their handful of employees. Customers are soon attracted and life is good. The what and the why lines grow in parallel on the chart. But, as Sinek explains, “the single biggest challenge that an organization will ever face is its own success.” Here’s why. The more successful an organization becomes, the more people it has to hire based on what they do. The company’s what keeps growing. “The problem is,” Sinek explains, “why they do it starts to go fuzzy.” And as the what and why lines separate, a trust gap occurs.
Consider this example that Sinek gives about trust in America since World War II:
The country rallied together to fight in a war in which they were united and unified behind a common cause. After the war, veterans took advantage of the GI Bill to get low-interest loans or cover tuition to attend college or trade schools. When they entered the job market, they applied the same sense of loyalty to their companies as they had to their country. “The problem is,” says Sinek, “as we started to become more affluent, and the wealth of country started to grow, that sense of purpose — that sense of trust — didn’t grow with it.”
Sinek goes on to describe how trust continued to fall through the 1960’s (the hippie movement), the 1970’s (the Me generation), the 1980’s (think greed is good), and the 1990’s (the dot.com bubble). Over the decades, the country became more and more affluent, but lost touch with its sense of purpose.
Here’s the key takeaway for your organization: the answer to why your organization exists can no longer be simply, “to make a profit.” If you don’t codify, clarify and deploy your why, you’ll have an unsustainable business model and no competitive advantage.
Question: Do you know your organization’s “why”?
Do you know how to codify, clarify, and deploy your organizational purpose? Get our Summer special of 15% off a 2-hour workshop on What’s Your ROP? (Return on Purpose) between now and September 31, 2017. Get a list of available dates and learn more about the program by emailing me directly at info@executiveexcellence.com. [Read more about our Purpose Alignment services.]
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Leadership
Danum Valley is an ancient tropical forest on the northeastern tip of Borneo with an outstanding complement of flora and fauna. It is the largest remaining area of virgin undisturbed lowland rainforest on the island spanning 170 square miles. Recognized as one of the world’s most complex ecosystems, Danum Valley lies along the upper reaches of the Segama River and is flanked by vast timber concession acreage. The valley is home to rare and endangered species like the Sumatran rhino, the Asian elephant, the clouded leopard, and the orangutan.
The Borneon orangutan, or Pongo pygmaeus, can trace its ancestral line for 9 million years to Sivapithecus, a Miocene hominoid from Turkey. At one time the world’s wild orangutan population climbed into the hundreds of thousands. Today, Pongo pygmaeus has been reduced to less than 20,000 individuals. Poaching, illegal logging, mining, and the conversion of forests to agriculture have played a role in the rapidly changing environment of the great ape.
It is under these threatening conditions that the male orangutans pursue the coveted position of alpha. They assert their dominance by doing three things: First, they pound their chests. Not in discrete bouts of rapidly delivered beats, but for prolonged periods of time. So much time, in fact, that they cause themselves physical harm. The desire to be alpha overrides their sensory for pain. Next, they screech and grunt until the oxygen to their brain is restricted and they become delusional. Finally, they excrete enormous amounts of poop and toss it at the other apes. This is how the alpha male is decided. Self-inflicted pain, histrionics, and dung throwing.
In the world of orangutans, the alpha holds the position of endurance and power, but is not to be mistaken as leader. He is not designed to lead. The alpha’s job is to protect territory and fight or frighten off invaders. With the alpha in place, the apes co-exist in a state of harmony. The troop works together to find and harvest food. They live like families and treat extended family members with courtesy. They even create pathways to food sources knowing these pathways will be used by other apes in the territory.
It is not a stretch to recognize their similarities to man. In fact, the word “orangutan” comes from the Malay words “orang” (man) and “(h)utan” (forest). Hence, “man of the forest.” Neither is it a stretch to draw leadership lessons from this primate community:
1. The alpha position is a responsibility, not a rank. Being the leader means to be in a position to help others achieve their goals — employees, customers, investors, and community. As Ken Blanchard says, “Leadership is not something you do to It is something you do with people.”
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2. Power is used to protect the troops, not impose burden. It’s the leaders’ job to set the vision and direction, then inspire and equip the team to achieve results. Used to maximum effect, leadership power will empower the organization and its employees. Used carelessly, it will disempower them, and can lead to a culture of fear.
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3. Delusional, dung-slinging behavior denotes endurance and power, not leadership. Part of a leader’s role is to solve problems, and problems can lead to stress. But yelling at people, demeaning them, and using profanity are not signs of leadership. (See Rutgers basketball coach Mike Rice.) They are signs of fear, insecurity, and distrust.
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4. Power is not leadership. Hoarding power can lead to disengaged, clock-punching employees who leave their hearts and imaginations at the door. Sharing the power to give input takes true strength, from a true leader, and allows everyone in the organization to engage and grow.
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Like the orangutans, today’s organizations face threat by competitors, territory fragmentation, and resource depletion. Leaders who understand the true value of their position can create a culture of teamwork, respect, and sustainability.
Question: How does the way you use your power impact your organization’s culture?
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CEE News is designed to help you with the challenges you face every day by sharing infographics, white papers, best practices, and spotlighting businesses that are getting it right. I hope you’ll subscribe to CEE News and it becomes a resource that continually adds value to your walk as a leader. If I can be of assistance in any way, please don’t hesitate to reach out!
People
What do
Charles Darwin,
Candice Bergen and
Michael Jordan have in common? They’re all
introverts.
So are Bill Gates, Warren Buffet and Mark Zuckerberg. When we think about the personality traits that effective leaders need, we typically think of people who are charismatic, dominant, and outgoing. We think of extroverts. Especially in the U.S.
A study by researchers at Stanford suggests that Western cultures value excitement, and that these values carry over into the behavior of leaders in those countries. Author and TED Talk contributor Susan Cain agrees. In her book, Quiet: The Power of Introverts in a World That Can’t Stop Talking, she writes,
“The U.S. has become a nation of extroverts. The extrovert ideal really came to play at the turn of the 20th century when we had the rise of big business. We moved from what cultural historians call a culture of character to a culture of personality. During the culture of character, what was important was the good deeds that you performed when nobody was looking. Abraham Lincoln is the embodiment of the culture of character, and people celebrated him back then for being a man who did not offend by superiority. But at the turn of the century, when we moved into this culture of personality, suddenly what was admired was to be magnetic and charismatic.”
At a time when our headlines are full of messages from brash, assertive, outspoken leaders who love their own press, it may be time to consider the virtues of their quiet counterparts. Here are four ways introverts can turn their love of solitude and keen observational skills into effective leadership skills:
1. Listen first, talk second. Extroverts talk first and think later, because they express themselves more easily verbally. Yet according to Susan Cain, “There’s zero correlation between being the best talker and having the best ideas.” Rather than rely on witty repartee, introverts listen intently to what others say and internalize it before they speak. They’re not thinking about what to say while the other person is still talking, but rather listening so they can construct the best reply.
2. Leverage your quiet nature. Remember the meetings where everyone was clamoring to be heard, until Bill — who never said a peep — chimed in? Then what happened? Everyone turned around to look in awe at how Bill owned the moment by speaking calmly and deliberately. He was tapping into the wisdom of Abraham Lincoln who said, “Better to remain silent and be thought a fool than to speak out and remove all doubt.”
3. Soak up the ‘me’ time. Introverts spend a lot of time in their own heads. And they need this time. It’s how they turn information into knowledge, and knowledge into insight. So set aside ‘me’ time every day. Find a quiet spot to sit down and reflect. Even if it’s 15 minutes. Let the thoughts flow through your head and jot down any new ideas that percolate.
4. Let your fingers do the talking. Introverts tend not to think out loud. Speaking extemporaneously is not their strong suit. Take advantage of opportunities to prepare your thoughts in writing. You’ll have time to choose compelling and persuasive language that you can refer to when you’re speaking and can leave with others to make sure your key points stick.
In a world where being social and outgoing are highly prized, it can be difficult to be an introvert. But introverts bring extraordinary gifts to the leadership table that should be celebrated and encouraged.
Question: What is your primary orientation? How can you leverage the talents of those who are your opposite?
Interested in receiving some one-on-one coaching to help hone effective leadership skills? Check out our Leadership Development services or email me at snasim@executiveexcellence.com directly to set-up a free 30 minute consultation. We have a few spots available this summer for in-person or online coaching.
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Leadership
Last week, I had the pleasure of speaking at an event hosted by the San Diego Employers Association. I talked about the research I’ve been doing on a book I’m co-writing with Dr. Tony Baron about power and leadership.
CEE Founder Sheri Nasim and Danielle Aguas with SDEA Team!
Dr. Baron and I flew to U.C. Berkeley last year to visit Professor and social psychologist Dacher Keltner. Professor Keltner had just published a book called The Power Paradox. Using MRIs to study the brain, Keltner and his students found that when a person experiences power, the brain gets a little surge of dopamine – the neurotransmitter associated with pleasure, love, addiction, and psychotic behavior.
The paradox, Keltner found, is that dopamine can also suppress our ability to empathize. That’s not good news for the people we’re supposed to be leading. (Read more about Professor Keltner’s findings here.)
Dr. Baron and I also reviewed what Daniel Goleman, author of Emotional Intelligence, refers to as the “amygdala hijack”. If you’ve ever experience road rage, you’re familiar with this phenomenon. Here’s a breakdown of why it happens.
Our brains are made up of three parts. The first and oldest is the brain stem. It’s responsible for the body’s basic operating functions like breathing and heartbeat. Next, comes the limbic system where the amygdalae are located. The amygdalae activate during times of stress. They are responsible for “fight or flight” responses that have kept us alive as since the days that cave men crossed paths with sabre-toothed tigers. Over the limbic system is the neocortex, which is responsible for logic and reason.
When the amygdalae are triggered by stress, they race into action. First, they signal the brain stem to release adrenaline and cortisol through the body. The heart beats faster, blood pressure rises, and breathing accelerates. Next, the amygdalae shut down the flow of blood to the neocortex, because using logic and reasoning could cause you to delay jumping into immediate action.
That’s the amygdala hijack. And though we’ve evolved from living in caves to condos, our brains don’t know the difference between a sabre tooth and a distracted driver. When someone cuts us off in traffic, we can lose the ability to reason. Our focus narrows, and all we can think is “I’m right and he’s wrong!”
We get triggered the same way when we are in a stressful meeting, or even when we replay memories of stressful events. Adrenaline and cortisol flood the body. What’s worse is that these stress hormones can stay in the body for up to 4 hours, which is why we may stay amped up long after the stressful situation has passed. There’s a term for that effect too – the amygdala hangover.
So, is there anything that we can do to avoid an amygdala hijack? Fortunately, yes.
1. Recognize when you are triggered. If you get easily triggered at work, especially when you’re in meetings with the same people each week, this is an excellent opportunity to practice. You might start by going to the meeting, getting upset, staying upset for a day or two before you realize that you were triggered. The next week, you go to the meeting, get upset, and stay that way until you get home that evening before you recognize that you’ve been triggered. The next week, you’re in the meeting and you start to feel your chest tighten and your blood pressure rise just before you get upset. You still get upset, but you notice what’s happening in your body in the moment. Progress!
2. Fire up your neocortex. Once you can recognize that you are being triggered in the moment, you can move to Step 2. Thomas Jefferson once said that if you get mad, count to 10. If you get really mad, count to 100. This sounds simplistic, but it actually has the effect that you need to counter an amygdala hijack. When you count, you re-engage the neocortex that was shut off just seconds ago. Counting will give you the ability to re-access logic and will build the distance you need to see things more clearly.
3. Switch your attention. Take long, intentional breaths. Again, this sounds simplistic, but when you bring your attention repeatedly to each breath as you have it, you activate the parasympathetic system. That’s the part of your nervous system responsible for “rest and digest.” Taking deep, mindful breaths will have the net result of bringing you back into a calm state.
Recognize when you are triggered, reconnect with your neocortex, and take slow, deep breaths to find the path back to a calm state. Doing so over time, will form new neural pathways to re-take control of your brain.
Question: When was the last time you got upset? Did you blame others for your response, or did you recognize that you were triggered?
Interested in learning more about how to rewire your brain to excel at leadership? Summer special: Get 15% off our executive coaching services when you book between now and August 1, 2017. Learn more about our process by emailing me directly at snasim@executiveexcellence.com. [Read more about our Executive Coaching services.]
Interested in getting more content like this? Subscribe to CEE News!
CEE News is designed to help you with the challenges you face every day by sharing infographics, white papers, best practices, and spotlighting businesses that are getting it right. I hope you’ll subscribe to CEE News and it becomes a resource that continually adds value to your walk as a leader. If I can be of assistance in any way, please don’t hesitate to reach out!
