Message From Our Founder

Welcome to the 103rd issue of CEE News!


For the past few weeks, everything around us has been changing. The days are getting longer. Birds are building their nests. Flowers are bursting with new blooms. There’s no denying that winter is over and spring is here. As humans, we’ve learned to adapt to the inevitability of seasonal changes. When it comes to organizational change, however, we often resist being open to new ways of thinking and behaving.

If you’re engaged in the effort to set a new direction, orchestrate innovation, or mold a culture, here are six universal truths that can guide you along the way.

  1. People don’t resist change. They resist being changed. As management guru Peter Senge suggests, resistance is greatest when change is inflicted on people. If you can give people a chance to offer their input, change is more likely to be met with enthusiasm and commitment.
  2. A journey of a thousand miles starts with a single step. Big goals can seem overwhelming and cause us to freeze. This simple truth, attributed to Chinese philosopher Lao Tzu, is a reminder to get moving. Take the first step, however small it may seem, and the journey is underway.
  3. If you don’t know where you’re going, any road will get you there. Many change efforts fall short because of confusion over the end goal. In the Lewis Carroll classic, Alice’s Adventures in Wonderland, Alice asks the Cheshire cat which road she should take. The cat’s response reminds us to focus on the destination first, then choose the best path.
  4. Change is a process, not a decision. It happens all too often. Senior executives make pronouncements about change, and then launch programs that lose steam. Lasting change requires an ongoing commitment to the process reinforced by constant communication, tools, and rewards.
  5. Do not declare victory prematurely. In his book, The Heart of Change Field Guide, author Dan Cohen suggests that short-term wins do not necessarily equal long-term success. Cohen writes, “keep urgency up and a feeling of false pride down.”
  6. Be the change you wish to see in the world. These famous words attributed to Gandhi remind us all — executives with associates, political leaders with followers, or parents with children — that one of our most important tasks is to exemplify the best of what the change is all about.

Any form of change requires an adjustment period, and some take longer than others. While seasonal changes are predictable and tend to go over smoothly, organizational changes tend to be met with resistance and confusion. If you’re trying to implement changes in the workplace, consider which of these truisms might help you get unstuck and achieve the results you’re looking for.

Sheri Nasim | President & CEO



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