Question: Our annual senior leadership retreat is coming up this month. Every year, we leave the retreat with a list of commitments to improve our culture by improving ourselves as leaders. We don’t have a formal system of holding ourselves accountable, but I would like to hold myself personally accountable. Do you have any suggestions for how to build a “no excuses” mentality?
In August 2013, an idea sprang to life in a 2-car garage that today is threatening to put Costco out of business. Chieh Huang founded Boxed (aka Costco for Millennials) when he realized that none of the big box warehouse titans offered home delivery of bulk-ordered items.
As Huang studied the market, he found that U.S. warehouse clubs made about $200 billion in annual top line revenue. Virtually 0% of that was sold on mobile channels. He created an app that offered the ability to take advantage of big box prices with the convenience of placing orders from a mobile phone. What’s even more remarkable, is that he created a company culture that thrives on giving back to its employees.