A little over one year ago this month, a young woman was hired to be a cashier at The Bazaar, Inc., a family-owned merchandising business in Chicago that has been around for three generations. When she walked in looking for a job, she seemed capable and bright and willing to work hard, and so she was extended an offer to come on board. She was thrilled—and so was her mother.
Question: Help! I have an underperformer who thinks she’s doing great. I inherited her from another department after a recent downsizing effort, and she’s completely unaware that her performance is not at the level that it needs to be. I really need every one of my team members to perform well, so I really need advice on how to help her improve her performance.
I learned so much this year. As much as I desperately want 2020 to be over – and as much as I know that the restrictions of living and working during a pandemic will not miraculously disappear in 2021 – I truly value the new skills, insights, and relationships that I built this year. Capturing some of those here feels like the best use of this treasured space we’ve shared together each month.