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Listen or Fail

Listen or Fail

Let’s face it. Most of us are terrible listeners. As we fought our way up the corporate food chain, our conversations were opportunities to prove our intellectual prowess. We wanted to get ahead and stay ahead, and that meant convincing others that our ideas were the best....

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Are You a Level 5 Listener?

Are You a Level 5 Listener?

Picture this. The CEO needs to make a decision about a cost-saving measure, and has turned to your team for advice. In support of the initiative to go paperless, she wants to eliminate either pens or pencils from use by employees across the organization. The program will...

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3 Ways to Lead Your Team Through This Election

3 Ways to Lead Your Team Through This Election

In 1992, neuroscientists in Parma, Italy, were studying cells in a monkey’s brain that fired only when the monkey raised its arm. One day, a research student walked into the lab with an ice cream cone. When he absentmindedly raised the cone to his mouth, the monkey’s brain...

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3 Steps to Help Leaders Rebound From a Setback

3 Steps to Help Leaders Rebound From a Setback

The CEO’s eyes were filled with tears. I was sitting across from him in his office, bracing myself for the news he was struggling to share. “I just made a deal to sell the company, and most of my team will be replaced” he said. “They’re going to take this very hard. I feel...

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